Samsung RF266ABPN Refrigerator Review - DON'T BUY IT!

I want to share something with you.

We purchased our refrigerator almost 4 years ago.

The last 1-1/2 to 2 years

has been a struggle with it.

Please keep in mind this is my review only

and I'm doing this to help others avoid

something like this is the future.

Isn't this a beauty?

 I will never buy a Samsung product again.

That is correct.

This refrigerator, which is model #RF266ABPN,

had issues that are SAMSUNG's issues.

I know you're wondering if we purchased the warranty

when we purchased the refrigerator

and the answer is, "no".

This does  not excuse the fact that the issues we've had with 

this model are because of Samsung's poor design.

What happens is ice builds up around the fan,

which causes it to quit operating.

We've lost a few thousand dollars worth of food over the past couple years as well.

We've had the Samsung repair people out several times.

The first time they told us is was a faulty part

(you guessed it....designed by Samsung) in the defrost

that wasn't working.

Now here's the good part,

because Samsung knew of this issue

(no recall was done, mind you, it's only if you call with an issue

that the part is replaced),

the part only cost $5.

Oh wait....

it gets even better....

we had to pay $300 to get the $5 part installed.

Yes,

you read that right.

No need to check your glasses,

or wipe your eyes.

You see, 

if you don't use a Samsung approved technician,

nothing is covered,

so in order to keep the technician's work covered,

you have to use only those who are Samsung approved
(which I can agree with that...no problem).

So they very graciously installed our $5 part,

and the frig worked for a bit,

but lo & behold,

the same exact situation started up again.

The technician came out

and said he noticed some small holes in the tubing.

He thought he fixed it after he sealed the holes.

Nope...

worked for a bit....

then iced up again.

They came out a third time,

and just couldn't find anything wrong with it.  

So they said it could be an electrical issue

on our end and the polarity is switched around.

He also said maybe we needed to elevate our refrigerator a bit in the front

to allow the water to drain.

He told us if none of this worked,

there wasn't anything more he could do and we would have to

direct any issues right to Samsung.

We had the electrical checked and everything was fine.

We tilted the refrigerator up a bit

and it seemed to not have the problem....

.....until a couple weeks ago.

And the same issue started all over again.

So, we called Samsung,

who said it was an issue between us 

and their 'approved' technician.

I called the technician,

who told us it was Samsung's issue.

So after a rather unpleasant phone call with Samsung, again,

they sent another technician out yesterday.

And guess what?

He found we needed 

to replace the sensor and the thermistor,

BECAUSE THIS IS A COMMON PROBLEM WITH THIS REFRIGERATOR!

Really?

And 6 months ago there was nothing that could be done?

So...faulty equipment from Samsung yet again.

But, yeah, we didn't purchase the warranty to cover their poor workmanship.

What the???

So, because this issue took 6 months to happen again,

the technician warranty is no longer valid

and we have to start all over again paying for parts & labor.

(even though it's the exact same issue I've consistently called about)

And I called Samsung again.

They were oh so nice and apologized for having faulty parts,

but there just wasn't anything that they could do for us.

How sweet.

At this point, we won't be getting the repair done.

We are going to buy a new refrigerator.

I promise you it won't be a Samsung,

unless they would like to make this right and offer

us a new refrigerator,

or pay for their faulty workmanship.

But I doubt that,

because the sweet customer service rep

(who  honestly was very nice)

made it quite clear there just wasn't anything Samsung could do for us.

If you are looking for a new refrigerator,

I hope you think twice before purchasing a Samsung.

Between Samsung and their 'approved' technicians,

I won't be doing business with them any time soon.

OK...probably never.